Hot Hesk
in Customer Support · by none
Hesk is free and rich with features, including unlimited categories, staff with customizable privileges, customizable fields, canned responses, fully-featured knowledgebase (FAQ), e-mail notification and much more.
This script can be easily translated to any language, has customizable header, footer and style files. Since it comes with open source code at no charge you can basically customize it to your specific needs as long as you can code in PHP (or hire someone to do it).
Before you choose Hesk
Listed on our Customer Support shelf. This kind of script usually suits community builders who care about moderation and member privacy. When you try the demo, look at moderation tools, spam protection, privacy settings and mobile behaviour. Compare it with a couple of alternatives from the same category before you decide.
